0 Head of Service DGM GM - Karnaphuli Group
Head of Service (DGM/ GM)
Karnaphuli Group.
JOBID: #086491
  • Respond to customer complaints or inquiries. Solicit customer feedback, input and information. React to information and create a plan to consistently meet the expectations of all customers.
  • Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
  • Analyze income statement and utilize reports to ensure stores profitability.
  • Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidences in the appropriate time frame.
  • Ensure the 24/7 execution of all customer service programs and processes.
  • Develop and implement yearly service & maintenance plan.
  • Achieve Yearly Service Income & Spare parts Target of Financial Year of the Business.
  • Ensure Warranty Settlement and Customers requirements within shortest possible timeframe from the date of claim.
  • Ensure availability of spare parts nationwide by appointing spare parts dealers in target locations nationwide.
  • Arrange Training Sessions for all Service and Maintenance staffs in order to ensure adequate job knowledge.
  • Performs other related duties as assigned.
Education Requirement:
  • B. Sc In Mechanical/ Automobile Engineering


Additional Requirement:
  • Age At least 40 year(s)
  • The candidate must be smart, dedicated and well organized, proactive with sense of priority in completing the tasks assigned.
  • Excellent interpersonal skill, communication ability, energetic and confident.
  • Good command over spoken and written English.
  • Good communication, drafting and reporting skills.
  • Good command in Computer operating, especially MS word, Excel, Power point, office outlook & Internet.

    Experience Requirements

  • 12 to 15 year(s)
  • The applicants should have experience in the following business area(s):
No. Of Vacancy: 1
Salary: Negotiable
Other Benefits:
  • We offer a working environment, which is challenging but ultimately rewarding for the most talented and dedicated professional.
  • Other financial benefits as per the rules and regulations of the Company.
Company Description:

Business : Established in 1954 and named after a river on whose banks the port city of Chittagong stands, Karnaphuli has with the ebb and flow of the past 63 years evolved and grown into a business house of diversified subsidiaries and activities.
Its growth has been characterized by a single minded and dedicated pursuit of excellence and a professional urge to be the market leader in everything it is involved and engaged in.
Helping to realize the above are independently managed companies manned by a pool of enterprising and progressive managers and executives, backed by strong finances, substantial resources and all the expertise, experience and knowledge you would expect from a business house that has been in existence for the almost six decades.
Not surprisingly perhaps, Karnaphuli holds the unique distinction of being the first company in Bangladesh to achieve ISO 9002 Certification.

Apply Instruction:

Application Deadline : Nov 30, 2017

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Job Highlights
# Category: Engineering/Architects Category
# Position Level: Mid
# Employment Type:Full Time Job
Country : Bangladesh
Division: Dhaka,

District : Dhaka

26/1, HR Bhaban, Kakrail, Dhaka-1000


Published: 15 Nov 2017   |   Deadline: 30 Nov 2017
Who Can Apply:
# Age: Maximum 40 Years
# Gender: N/A
# Experience Required: 12 - 15 Years
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